Refunds and Returns

At Toys Only, we want you to be completely satisfied with your purchase. Below, we set out our refund and returns policy to ensure a safe and transparent shopping experience.

1. Products eligible for return

For health and safety reasons, we only accept returns of products if they meet the following conditions:

• The product is unused, in its original packaging and with the security seals intact.
• The item has a manufacturing fault or arrived damaged.
• The wrong item was received in the order.

2. Return period

You have 14 calendar days from receipt of your order to request a return.

3. Procedure for requesting a refund

1. Please email contact@toysonly.eu with your order number and a description of the reason for the return.
2. Please attach photos of the product if it is damaged or faulty.
3. Once approved, we will provide you with instructions on how to return the item.

4. Postage costs for returns

• If the return is due to an error on our part (wrong, damaged or faulty product), we will cover the delivery costs.
• If the return is at the customer’s request (change of mind, personal preference), the buyer is responsible for the delivery costs.

5. Refunds

Once we have received the returned item and checked its condition, we will process your refund within 5 to 10 working days. The refund will be issued via the same payment method used for the purchase.

6. Exceptions

We do not accept returns in the following cases:

• Used or opened products that pose a hygiene risk.
• Items purchased on sale or in a clearance sale (unless they are faulty).
• Orders placed more than 14 days ago.

7. Contact

If you have any questions about our refund and returns policy, please email us at contact@toysonly.eu.